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75 reviews | Write a review


Here's what some satisfied customers have to say Some of these reviews were submitted on other websites. We are not affiliated with or sponsored by these websites.

"You were Great!" Customer Review

1st Family Mortgage Company
Last updated 2 years ago

To Justin Harris: Just wanted to say thank you again! You were GREAT!!! You made refinancing a very pleasant process. From past experiences, I know that is a not usually the case. Actually, just last year when we refinanced, (through the same company we already had our mortgage with)it was a nightmare. Richie and I were not happy even a little bit. We were ready to forfeit our appraisal fee and throw in the towel. So when I checked into doing it again, I was not looking forward to the expected !@#. But boy- was I surprised. Your knowledge, personality and genuine kindness made this experience not only painless but actually enjoyable. I feel like I made a new friend. Please tell everyone involved how much we appreciate all their hard work. I will absolutely recommend y'all to all my friends and family. I should've done this yesterday at the closing, but please consider yourself hugged. Again…thank you, thank you , thank you! Carla and Richie Dugger
Carla and Richie Dugger

New Customer Review!

1st Family Mortgage Company
Last updated 2 years ago

I was very pleased with the process and Mitch Quick was Great! Thanks for making this such a pleasant experience! :)
Ranae Hicks

Customer Review "Very Happy"

1st Family Mortgage Company
Last updated 2 years ago

Very happy. The loan process was as quick and easy and I think it could have been. Johnathan Bancroft was super knowledgeable and helpful in every way. Thanks for everything.
Bryan and Amy Grissom

"We Recommend 1st Family Mortgage!" Customer Review

1st Family Mortgage Company
Last updated 2 years ago

We were very pleased with the whole prcoess. My husband had been hearing the 1st Family Mortgage advertisement on the radio, but we were convinvced that we could not do anything with our mortgage. My husband took a chance one day and called and we got with Johnathan Bancroft. He took time right then and there to run the numbers with my husband. They were on the phone for 3 hours going over everything. We found out that we could refinance and it would save us almost $200 a month on our mortgage. We were in total shock. Johnathan was wonderful throughout the whole prcoess. If we had a question or a concern and I would call him he would call us back immediately. I have already recommended 1st Family Mortgage to many of our friends and family. Thank you Johnathan and 1st Family Mortgage.
Samantha Hilliard

Great Customer Review!

1st Family Mortgage Company
Last updated 2 years ago

we were very satisfied with the whole prosess experience we recieved from 1st. family mortgage company and really impressed with the service we recieved from johnathan bancroft our mortage advisor he was above and beyond what we could have expected we saved a lot of money even recieving money back as well as getting a lower payment than indicated thanks 1st. family mortgage we will certanily recommend you to others it was a pleasure doing business with you,Don and Barbara Anderson Fayetteville ,TN.
Donald and Barbara Anderson

Mortgage Glossary



  • Hours:

  • 6:00 AM to 9:00 PM Monday
  • 6:00 AM to 9:00 PM Tuesday
  • 6:00 AM to 9:00 PM Wednesday
  • 6:00 AM to 9:00 PM Thursday
  • 6:00 AM to 9:00 PM Friday
  • 8:00 AM to 4:00 PM Saturday


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